1. Agreement
These Terms of Service form a binding agreement between DealerMatrix Technologies Inc. ("DealerMatrix") and you, the customer dealership ("Customer"). By signing up, you accept these terms on behalf of your dealership.
2. The service
DealerMatrix provides hosted software for vehicle dealerships, including inventory management, CRM, marketing automation, website hosting, and AI assistants. Specific features depend on the plan you subscribe to. We may add, change or remove features provided we don't materially reduce the value of your current subscription without notice.
3. Your account
- You are responsible for keeping your credentials secure.
- You are responsible for content you publish (vehicles, photos, copy) — including its accuracy and your right to use it.
- You will not use the service to harass, defraud, or violate the rights of others, or to violate Canadian law (including OMVIC, FINTRAC, the Competition Act, Anti-Spam Legislation, and provincial consumer-protection laws).
4. Fees, billing, taxes
- Fees are billed monthly or annually at the rate on your current plan.
- Fees are exclusive of HST/GST/PST, which we add on Canadian invoices.
- Past-due accounts are suspended after 14 days; deleted after 60 days unless paid.
- Refunds for partial months are not provided, except where required by Canadian consumer-protection law.
5. Trial accounts
Trial accounts run for 7 days at the Pro feature level. No credit card is required. We may end trials early if a trial is being used to mass-onboard dealerships, scrape data, or evade paid limits.
6. Your data
Your data stays yours. You can export inventory, leads, customers and content at any time in standard formats. We delete your data within 30 days of account closure unless legally required to retain. See our Privacy Policy and Data Deletion page for details.
7. Uptime & service availability
We target 99.9% monthly uptime. Service credits are issued on Annual plans for breach of this target — see your plan details. Scheduled maintenance is excluded.
8. Third-party services
Some features depend on third-party services (Twilio, SendGrid, Stripe, Equifax, TransUnion, Meta Marketing API, Google Ads). Their availability and terms are not controlled by us; we will use reasonable efforts to keep integrations working.
9. Intellectual property
DealerMatrix retains all rights to the platform code, design and brand. You retain all rights to the content you publish through the platform. By publishing content, you grant us a license to host, display and back it up only to the extent necessary to provide the service.
10. Confidentiality
Each party will keep the other's non-public information confidential and use it only to perform under these Terms.
11. Warranties & liability
The service is provided "as is" — we make no implied warranties beyond what Canadian consumer law requires. To the maximum extent permitted, our total liability for any claim is capped at the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, consequential, or lost-profit damages.
12. Termination
- You can cancel any time from billing settings; the service runs through the end of the paid period.
- We can terminate for material breach (non-payment, abuse, illegality) with reasonable notice and an opportunity to cure where appropriate.
13. Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. Any dispute is subject to the exclusive jurisdiction of the courts of Toronto, Ontario.
14. Changes
We will post material changes here at least 30 days before they take effect, and email all customers.
15. Contact
DealerMatrix Technologies Inc.
79 Bramsteele Rd, Unit #203, Brampton, ON L6W 3K6, Canada
support@dealermatrix.ca · +1 (844) 944-9410